EltegraAI Terms of Use

AI-Powered Requirements Generation and Management Platform

Effective Date: January 17, 2025

IMPORTANT: Please read these Terms of Use carefully before using the EltegraAI service. By accessing or using our service, you agree to be bound by these terms. If you do not agree to these terms, do not use our service.

Agreement and Acceptance
Definitions
Description of Services
User Registration and Accounts
Permitted Use and Restrictions
User Data and Privacy
Intellectual Property Rights
Third-Party Integrations
Free Trial and Subscription Terms
Payment and Billing
Refund and Cancellation Policy
Service Availability and Support
Limitation of Liability
Disclaimer of Warranties
Indemnification
Termination
Dispute Resolution and Arbitration
Governing Law and Jurisdiction
General Provisions
Contact Information

1. Agreement and Acceptance

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Eltegra, Inc., a Florida corporation ("EltegraAI," "Company," "we," "us," or "our"), regarding your use of the EltegraAI platform and related services.

By accessing, downloading, installing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Definitions

"Service" means the EltegraAI cloud-based AI platform for requirements generation, analysis, and management, including all software, applications, data, text, images, and other content made available through the platform.

"User Data" means any data, content, or information uploaded, submitted, or generated by you through the Service, including business requirements documents, project specifications, and related materials.

"AI-Generated Content" means requirements documents, test cases, specifications, and other materials created by our artificial intelligence technology based on your inputs.

"Documentation" means the user guides, technical documentation, and help materials provided by EltegraAI.

3. Description of Services

EltegraAI provides a cloud-based platform that uses artificial intelligence to:

Generate business requirements documents (BRDs), product requirements documents (PRDs), and requests for proposals (RFPs)
Analyze and improve existing requirements documentation
Create test cases and validation procedures
Facilitate requirements management and traceability
Integrate with third-party development tools

The Service is hosted on Microsoft Azure infrastructure and includes both cloud-based and on-premise deployment options as specified in your subscription plan.

4. User Registration and Accounts

4.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. The Service is intended for enterprise business use only.

4.2 Account Registration

To access the Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.3 Account Security

You must immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account information.

5. Permitted Use and Restrictions

5.1 Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes in accordance with your subscription plan.

5.2 Restrictions

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws
Attempt to reverse engineer, decompile, or disassemble any part of the Service
Use the Service to develop competing products or services
Share your account credentials with unauthorized third parties
Upload malicious code, viruses, or harmful content
Attempt to gain unauthorized access to our systems or other users' data
Use the Service beyond the scope of your subscription plan
Remove or modify any proprietary notices or labels

6. User Data and Privacy

6.1 Data Ownership

You retain ownership of all User Data you submit to the Service. You grant us a limited license to use your User Data solely to provide the Service and improve our AI algorithms.

6.2 Data Processing

We process your User Data in accordance with our Privacy Policy and applicable data protection laws, including GDPR where applicable. Your User Data is stored securely on Microsoft Azure infrastructure.

6.3 Data Security

We implement industry-standard security measures to protect your User Data, but we cannot guarantee absolute security. You are responsible for ensuring your User Data complies with all applicable laws and regulations.

IMPORTANT: You must not upload any personally identifiable information, health records, financial data, or other sensitive personal data unless specifically authorized by your subscription plan.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service, including all software, algorithms, user interfaces, and documentation, is owned by EltegraAI and protected by intellectual property laws. All rights not expressly granted to you are reserved.

7.2 AI-Generated Content

You own the AI-Generated Content created through the Service based on your User Data inputs. However, we retain the right to use aggregated, anonymized insights from AI-Generated Content to improve our algorithms.

7.3 Feedback

Any suggestions, feedback, or ideas you provide to us become our property and may be used without compensation or attribution.

8. Third-Party Integrations

The Service may integrate with third-party platforms including Microsoft Azure, Jira, Confluence, and other development tools. Your use of these integrations is subject to the third parties' respective terms of service. We are not responsible for the availability, functionality, or security of third-party services.

9. Free Trial and Subscription Terms

9.1 Free Trial

We offer a 14-day free trial to eligible new users. During the trial period, you have access to limited features as specified in your trial account. No payment information is required to start your trial.

9.2 Trial Limitations

Free trial accounts are limited to basic functionality and may have restrictions on data storage, AI processing, and integrations. Trial data will be preserved if you upgrade to a paid subscription within 30 days of trial expiration.

10. Payment and Billing

10.1 Subscription Fees

Subscription fees are specified in your service agreement and are payable in advance. All fees are non-refundable except as expressly provided in these Terms.

10.2 Payment Terms

Payment is due within 30 days of the invoice date. Overdue accounts may result in service disruption or suspension. You are responsible for all fees and taxes associated with your subscription.

10.3 Price Changes

We may modify subscription prices with 60 days' written notice. Price changes will take effect at your next renewal period.

11. Refund and Cancellation Policy

11.1 Refund Eligibility

You may request a full refund within 14 days of your initial paid subscription purchase by contacting our support team at support@eltegrai.com. No refunds are available after the 14-day period or for renewal payments.

11.2 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period. No pro-rated refunds are provided for partial months.

11.3 Refund Processing

Approved refunds will be processed within 5-10 business days to your original payment method.

12. Service Availability and Support

12.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

12.2 Support

Technical support is provided according to your subscription plan. We provide support via email and documentation during standard business hours (EST).

13. Limitation of Liability

LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(A) IN NO EVENT SHALL ELTEGRAAI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE;

(B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM;

(C) WE ARE NOT LIABLE FOR ANY DAMAGES CAUSED BY AI INACCURACIES, ERRORS IN GENERATED CONTENT, OR DECISIONS MADE BASED ON AI OUTPUTS.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

The Service will be error-free or uninterrupted
AI-generated content will be accurate or suitable for your purposes
The Service will meet your specific requirements
Security measures will prevent all unauthorized access

15. Indemnification

You agree to indemnify and hold EltegraAI harmless from any claims, damages, losses, or expenses (including attorney fees) arising from:

Your use of the Service
Your User Data or any content you submit
Your violation of these Terms
Your violation of any third party's rights

16. Termination

16.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

16.2 Termination by Us

We may suspend or terminate your access immediately for violations of these Terms, non-payment, or any conduct that may harm our Service or other users.

16.3 Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your User Data after a 30-day retention period, unless prohibited by law.

17. Dispute Resolution and Arbitration

17.1 Binding Arbitration

Any dispute arising from or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

17.2 Arbitration Procedures

Arbitration shall be conducted by a single arbitrator in Miami, Florida. The arbitrator's decision shall be final and binding. Each party shall bear its own costs unless the arbitrator decides otherwise.

17.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes not subject to arbitration shall be resolved in the state or federal courts located in Miami-Dade County, Florida.

19. General Provisions

19.1 Entire Agreement

These Terms constitute the entire agreement between you and EltegraAI regarding the Service and supersede all prior agreements.

19.2 Modifications

We may update these Terms at any time by posting revised terms on our website. Continued use of the Service after changes constitutes acceptance of the new terms.

19.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

19.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

19.5 Force Majeure

Neither party is liable for delays or failures caused by circumstances beyond their reasonable control.

20. Contact Information

Company: Eltegra, Inc.

Address: 5727 Clarendon, Naples, FL 34113, USA

Email: legal@eltegra.ai

Support: support@eltegra.ai

Website: www.eltegra.ai

Last Updated: January 17, 2025